Knowledge base Articles are not listing in the Knowledge Base section in the portal

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Posted on by extersphere

KB articles are visible on the Home section of the portal, but if you navigate to the KB section of the portal, none of the KB articles are listed there.

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AJ-22040756-0 Microsoft Employee on at

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Hi Partner

You can refer this article https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/282865/not-able-to-see-any-knowledge-base-articles-in-the-dynamics-portal/809375. Which might assist you to look for this issue.

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extersphere 75 on at

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Thank you! I have tried the permissions troubleshooting and this did not work. But it is odd that I see the Knowledge articles on the home page and not in the Knowledge Base Section, is there any specific portal configuration I am missing to enable them to appear in the Knowledge Base Section view? Thanks again :)

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Hi Partner

Do you mean you can’t see any articles in following page?

If so. This is because just category can list on the page, you need first associate article to one category, then click this category on the portal you will see articles, just like this:

(1) open one article in customer service hub, select Associate Category.

(2) click this category on the portal.

(3) you will see:

You can refer following to Configure and manage category:

https://docs.microsoft.com/en-us/dynamics365/portals/configure-knowledge-categories-articles

Best Regards,

Leah Ju

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