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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / The Selected item cann...
Microsoft Dynamics CRM (Archived)

The Selected item cannot be tracked in Microsoft Dynamics CRM.Item Name =

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Posted on by Alexio Chandiwana 210

When one of our users opens Outlook every morning they get the following error message, Can l please ask if anyone has experienced this and how to resolve it. The user has Service Pack 1 and 2016 client installed and they get the below message.

"The Selected item cannot be tracked in Microsoft Dynamics CRM.Item Name =

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  • Community Member Profile Picture
    Community Member on at
    RE: The Selected item cannot be tracked in Microsoft Dynamics CRM.Item Name =

    Hi Alexio

    Did you by any chance resolve this issue and if so, how?

    Here is a possible solution: https://community.dynamics.com/crm/b/leontribe/archive/2012/09/29/the-selected-item-cannot-be-tracked-in-microsoft-dynamics-crm

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