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Customer experience | Sales, Customer Insights,...
Suggested Answer

Segment, marketing emails stuck in "Going Live" status

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Posted on by 60

I've got a problem in my D365 Marketing instance.  Many of the items get stuck in "Going Live" status, including segments, customer journeys, marketing emails, and marketing pages.  Any ideas or solutions?

I have the same question (0)
  • Suggested answer
    d_radulova Profile Picture
    2 User Group Leader on at

    Hi @Mark@CloudNav,

    raise a ticket with Microsoft. Definitely not a normal behaviour.

    If the entities have even started going live, means they have passed the validation, so chances are they are valid. I don't think it's anything you are doing wrong.

    Thanks,

    -DD

  • GRedhead Profile Picture
    270 on at

    We're getting the same issue, did you get a fix for this?

    Thanks in advance.

  • Mark@CloudNav Profile Picture
    60 on at

    Yes, we solved the problem.  We had to re-install the Marketing app.  It turns out the initial install didn't complete 100% successfully.  We found that out from a very good Microsoft Dynamics support technician who was able to go through the back end logs and figure that out.  I'd advise you to try opening a support ticket to get the steps to re-install.  It isn't hard but I don't remember exactly what we did.

  • GRedhead Profile Picture
    270 on at

    I really appreciate the quick response, unfortunately, we have multiple Customer Journeys in progress so reinstalling wasn't an option for us.

    I have however found a workaround, I customized the segment form and changed the status field so that it wasn't read-only, I then amended the status to draft and the from the actual button on the form set it to Go Live and it worked.

    Hope this helps people in the future.

  • Suggested answer
    Community Member Profile Picture
    on at
    [quote user="GRedhead"]

    I really appreciate the quick response, unfortunately, we have multiple Customer Journeys in progress so reinstalling wasn't an option for us.

    I have however found a workaround, I customized the segment form and changed the status field so that it wasn't read-only, I then amended the status to draft and the from the actual button on the form set it to Go Live and it worked.

    Hope this helps people in the future.

    [/quote]

    Thanks! Strangely, this works 

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