Customer Statement issue

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Posted on by Romryan

Hi All,

My customer statement is showing a payment document amount of (3564.4) but the real document from enquiry has an amount of (1782.2) which is a half of (3564.4).I have ran reconcile on the debtor but its still not working.What could be the problem?

RomRyan

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Romryan on at

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RE: Customer Statement issue

Thanks Soma,I ran the query but the amount document amount and current transaction were the same but the doubling of the amount came from mc020102 and I rectified.
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soma 24,410 on at

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RE: Customer Statement issue

Can you attach the screen shot for the customer statement report?

Also run the below query against your company database and check the columns ORTRXAMT & CURTRXAM.

select ORTRXAMT,CURTRXAM,* from rm20101 where docnumbr ='Enter the payment Document number'

Hope this helps!!!