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Microsoft Dynamics 365 | Integration, Dataverse...
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Ho to change the recipient of a mail in the Dynamics 365 App for Outlook

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Posted on by

We have in our environment multiple contacts with the same e-mail, but they are not duplicate. 

When I receive an email and, the senders email is multiple times in Dynamics, i want to select the right contact.

Right now the system picks the last create contact.

Does anyone knows how to do this?

We can not use the regarding field, because we the regarding is used to connect the mail to an other entity.

Hope any one can help.

Best Marco 

I have the same question (0)
  • Nya Profile Picture
    29,060 on at

    Hi Marco,

    I'd like to know which field you mean by "the system picks the last create contact".

    Would you please provide an example to describe it?

  • Community Member Profile Picture
    on at

    What is want is:

    If i track a mail from outlook into Dynamics365 Sales AND there are multiple contacts with this emailaddress, then i want to select the "right" contact as recipient. 

    how can i do this.

    ps. we have in our environment multiple contacts with the same e-mail, but they are not duplicate!

    Best Marco

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