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Ho to change the recipient of a mail in the Dynamics 365 App for Outlook

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We have in our environment multiple contacts with the same e-mail, but they are not duplicate.

When I receive an email and, the senders email is multiple times in Dynamics, i want to select the right contact.

Right now the system picks the last create contact.

Does anyone knows how to do this?

We can not use the regarding field, because we the regarding is used to connect the mail to an other entity.

Hope any one can help.

Best Marco

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RE: Ho to change the recipient of a mail in the Dynamics 365 App for Outlook

What is want is:

If i track a mail from outlook into Dynamics365 Sales AND there are multiple contacts with this emailaddress, then i want to select the "right" contact as recipient.

how can i do this.

ps. we have in our environment multiple contacts with the same e-mail, but they are not duplicate!

Best Marco
Nya 29,060 on at

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RE: Ho to change the recipient of a mail in the Dynamics 365 App for Outlook

Hi Marco,

I'd like to know which field you mean by "the system picks the last create contact".

Would you please provide an example to describe it?

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