Hi All please help me with this I want to print sales contract of my one accounts here but the confIrmation button is disabled or unclickable. I'd check all the accounts it was enables only on the selected account is disabled. My User id also is responsible for the creation of the account and I create that sales order like the others but in this account only I experience this problem. Our Microsoft dynamics ax version is 2009
Please see image below for the problem.
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Hi Sir Jaykay,
I'd Already see the administration section in the account receivable and i'd already change value of the stopped label to "NO" but still no effect/changes the confirmation button is still disabled/unclickable. Please help
Thanks
Hi Sir Jaykay,
Apologize that i'm not technicality familiar in dynamics ax platform but our adminitsrator/AX partner also our dynamics server is in the other country and we experiencing here hardly to contact the administrator in email only. This was really urgent because of the month end closing of our company for the month of april and I need to finish this so I've search for help that maybe guide to solve the problem. Please help
Thanks
Before I mentioned the master data of your customers. So your next step will be your Customer Master.
But to be honest. If you don't know or do not have the knowledge how to get to your Customer data, I am not sure if I only make things worser by explaining you functionality are not familair with. There must be someone within your company who is. Navigation is really the basics. Or contact your AX partner.
Hi Sir Jaykay,
I follow your instructions but in no. 3 (go to customer details) I can't see that tab/button, these are the list of tab contained in the customer forms
Customer Master
Sales Contract
Sales Quotation Details
Sales Delivery
Return Order Details
Free text Invoice
Global Address book Details
Appreciated your help
Thanks
It has been quite some while that I used AX2009. But I found some directions:
1- go to Accounts receivable tap in AX 2009
2- go to common forms
3- select customer details
4- filter the form by your customer account
5-select the general tap
6-go to administration section in the general tap
7- and in Stopped label check the value.
If the value is 'All' the customer is blocked and you should change this value. But before doing that check your financial department, because maybe they blocked this customer on purpose.
Hi Sir Jaykay,
May I know how to check? Where in the system did I go? And after checking what's the next step?
Appreciated your help.
Thanks
Did you checked in the master data of your customer account if it is Blocked for delivery and invoicing?
Hi Sir Erik,
In the sales order confirmation header tables consist only the following
Overview
Customer Info
Delivery info
Payment
Remarks
Reference
Dimension
Credit Not/Debit note
Contract Status
Import
Where should I go to check if I have Confirmation for the Sales ID
Thanks,
In standard AX2009, this would normally mean a confirmation has not been posted for the current sales order.
You can check this in the sales order confirmation header table, to see if you have a confirmation for sales ID PHAPH1700851.
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