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Customer experience | Sales, Customer Insights,...

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Where can I see the marketing email body that was sent to a contact?

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Posted on by Khaled Remawi

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Hi ,

We have a customer journey that sent marketing email to contacts , I know that we can see the interactions with this email in contact insights , but where can we see the email body that was sent? As there's dynamics content in the template and we want to see what it was filled with.

This is example of an email :

Hi {{contact.firstname}},

test email

I want to view:

Hi Khaled,

test email

-----------

Is there any way to view it like this ?

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Haig Liu Microsoft Employee on at

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Hi Khaled Remawi,

Open customer journey, select General tab and find the target marketing email in “Marketing emails used” area.

And then you can then see the email in progress (There are two ways):

1.Change the “Preview as” in “Preview and test”.

2.Select “Test send” button, change the “Test contact” bar.

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