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Microsoft Dynamics CRM (Archived)

Retrieve Message Plugin Context

Posted on by 105

When a portal contact is accessing/viewing  an case entity record

Can we know the "portal contact" from the plugin context of the plugin on "Retrieve Message" on Case.

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  • Bhavik Sanghvi Profile Picture
    Bhavik Sanghvi 105 on at
    RE: Retrieve Message Plugin Context

    Any other parameter in context which can differentiate between CRM User / Portal Contact

  • Suggested answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 on at
    RE: Retrieve Message Plugin Context

    Unfortunately not as the [portal runs under the System account so under Retrieve message, you will see context of System account.

  • Suggested answer
    Mahendar Pal Profile Picture
    Mahendar Pal 45,093 on at
    RE: Retrieve Message Plugin Context

    Hi,

    I don't think you can because system account is responsible to the data submit and retrieval from the portal not contact.

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