When a portal contact is accessing/viewing an case entity record
Can we know the "portal contact" from the plugin context of the plugin on "Retrieve Message" on Case.
*This post is locked for comments
Hi,
I don't think you can because system account is responsible to the data submit and retrieval from the portal not contact.
Unfortunately not as the [portal runs under the System account so under Retrieve message, you will see context of System account.
Any other parameter in context which can differentiate between CRM User / Portal Contact
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
As AI tools become more common, we’re introducing a Responsible AI Use…
We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Wayne Walton 2
Good.Panos 1
