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When a portal contact is accessing/viewing an case entity record
Can we know the "portal contact" from the plugin context of the plugin on "Retrieve Message" on Case.
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Any other parameter in context which can differentiate between CRM User / Portal Contact
Unfortunately not as the [portal runs under the System account so under Retrieve message, you will see context of System account.
Hi,
I don't think you can because system account is responsible to the data submit and retrieval from the portal not contact.
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André Arnaud de Cal...
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Martin Dráb
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nmaenpaa
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