Update of Dual-write user unfriendly error messages?

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Posted on by CU24120815-0

Hi there !

We have CRM and F&O with a Dual-write synchronization connecting the two systems.

Unfortunately, when one of the systems prevents the other system from updating a record because of some business logic or setup, an error message is shown to the users.

We had quite some complaints from users that these error messages are not really user friendly, especially in CRM (looking something like this):

Now, the end of the screenshot contains the message that is ok and relevant, but users get confused by the text prior, mentioning the Dual write error and the entity etc...

Is there a known workaround to this?

I tried a few different JS functions, on load and on save, but nothing seemed to work as these errors are not form notifications probably..

Thanks!

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Microsoft Dynamics CRM

Dynamics 365 Sales

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