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Debtor VAT being posted incorrectly

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Debtor VAT is being posted incorrectly. If we choose a different tax id the vat is calculated correctly – we then amended the 20% tax detail id to show a different percentage and it still did not work. We then created a new tax detail id for 20% and that didn’t work either but if we use an older one e.g. 15% it works correctly.

Can you please tell me what is the cause of this issue and how to resolve it?

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TimDotNet 95 on at

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RE: Debtor VAT being posted incorrectly

I think some more information might be needed to drill into this issue and some thoughts to look at:

What type of transactions are they?

When the transaction "did not work" what DID it do, it might provide a clue.

Is this for one debtor or all debtors?

Has it ever worked or just suddenly stopped working

If you enter a new transaction after changing the tax details does it work correctly, rather than looking at a single transaction?

Have you got it "based on" the right setting in tax detail (guessing Percent of Sale/Purchase)?

If SOP have you got the correct Tax Options in the Sales Order Processing Setup Options window set?

Tim