web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Supply chain | Supply Chain Management, Commerce
Answered

User License Count report only show several users not all

(1) ShareShare
ReportReport
Posted on by 403
Hi everyone,
 
About User License Count report, is there any rule for the users to be displayed in that report ?
When I run this report, only some users listed, while I still have may users which I have given Security Roles which I believe requires license as well.
 
In that report, there is statement of Compliance guide like page footer, as follow:
 
This report does not account for non-authenticated users who may be accessing the server. It is the customer's responsibility to license every
user accessing the server in accordance with the licence terms. Some users could be considered /External Users/ which do not require Client
Access Licences.
 
May I know what exactly is this ? 
Does it mean I have non-authenticated users ? How to check that ?
All users that I have were imported using the button /Import Users/ in Users form, so all is AAD / Entra Id. Some are member of the Tenant and some are Guest, and about this Guest, some user are also appeared in that report.
 
I also try to run the inquiry of Invalid Users from SysAdmin>Users, and there is no invalid users listed.
 
Anyone can share what I should do regarding this ?
 
Thanks.
I have the same question (0)
  • Suggested answer
    Kevin Xia Profile Picture
    Microsoft Employee on at
    Hi,
    You can refer to this official document: Stay compliant with user licensing requirements - Finance & Operations | Dynamics 365 | Microsoft LearnIt provides totals for Unified operations, Activity, and Team members licenses. It also provides details about each user and the licensing requirements for each assigned role. Or you can refer to this blog post: dynamicspedia.com. It introduces about how to correctly set up external or guest users.
    External (third party) users do not require licenses (CALs). Third party users are users that are not either (i) the customer’s or the customer’s affiliates’ employees, or (ii) the customer’s or the customer’s affiliates’ contractors or agents. In this sense, the definition of third party users does not extend to onsite contractors, vendors, and users performing business processes on the customer’s behalf.

    Best regards,
    Kevin
  • Teevo Profile Picture
    403 on at
    Is there any batch job that run in the background for User License Count report ?
    Because I run this report after I assigned Roles to my users and as mentioned, I didn't see it in the report. A couple of time trying to run again as well as the next day with same result.
     
    But strangely today, the 3rd day I ran again the report, suddenly I can see those users that I added in previously.
     
    thanks.
  • Verified answer
    Anton Tjiptadi Profile Picture
    2,013 on at
    Hi,
     
    Yes, a batch job named "Named user license count reports processing".
     
    Make sure this batch job is running ->
    regards,
     
     
     
     

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Leaderboard > Supply chain | Supply Chain Management, Commerce

#1
Mallesh Deshapaga Profile Picture

Mallesh Deshapaga 1,093

#2
Laurens vd Tang Profile Picture

Laurens vd Tang 193 Super User 2026 Season 1

#3
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 159 Super User 2026 Season 1

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans