number of delivered email in customer journey insight differ from number of delivered in marketing email insight

(0) Share

Report

Posted on by Community Member

I had launched a customer journey with marketing email, we notice a difference in the number of delivered email between the customer journey and marketing email. e.g delivered in customer journey= 13,067 , delivered in marketing email= 13,064.

Also, in the marketing email insight we found two readings for the number of delivered emails , 13,079 delivered email at the Delivery Tab and 13,064 delivered email at the Insight tab.

Thank you

I have the same question (0)

All responses (1)

Answers (0)

Suggested answer

megcda 2,192 on at

Like (1)

Report
Copy link

Link copied!

Hi H.Nasser,

Have you validated that the date range you've set is correct? Also on emails, you have to select the single customer journey otherwise the insights that display are for all of the journeys that you have used that email in. If these are both correct, then you may want to open a service request to have it investigated further.

Thanks,

Megan

If this answers your question, please mark as Verified!

Was this reply helpful? Yes No