Web client error

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Posted on by Community Member

Whenever I log in to the web client for GP 2013 I seem to get this error (I have tried closing my system and reopening the client many times):

I am unsure if it is my system or what, others at my office have had the same issue. I use IE as my browser (as the systems admin states it will not work with chrome). Also note we do not have version "R2" up and running yet, so this may be fixed once that is completed.

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Jonathan Fear on at

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Upgrading to R2 isn't going to fix this as Web client is not configured correctly probably. Who did the install? Has this ever worked? What does Event Viewer say when you get the error?

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soma 24,410 on at

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Have you tried to re-installed the Web Client?

Download the Web Client installation and admin guide from below link and re-install with following the same and configure the web client properly.

www.microsoft.com/.../details.aspx

Hope this helps!!!

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Tom Cruse 1,477 on at

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I've had issues with the WebClient similar to this and they all stemmed from the self-signed cert we assigned to the site. To get around it I:

1. Exported the cert from IIS and saved it to a local share

2. Had the user install the cert to the Trusted Root Certification Authorities

I'm not sure if this will address your issue but it fixed ours.

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Jonathan Fear on at

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Any update on this issue?

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Community Member on at

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Not exactly, I misspoke earlier when I stated others had this same issue. One person had a different issue and the web client seems to be working well for others. So it is just me which makes me think it has to be something on my computer. I tried uninstalling and re installing Silverlight, but that hasnt helped. I am unsure how to proceed.

Here is the message I am receiving in full when I click the red X in the picture above:

Severity: Critical

Summary: [ArgumentNull_Generic]

Arguments:

Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See go.microsoft.com/fwlink;Version=5.1.30514.00&File=mscorlib.dll&Key=ArgumentNull_Generic

Parameter name: contentValue

Details:

System.ArgumentNullException: [ArgumentNull_Generic]

Arguments:

Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See go.microsoft.com/fwlink;Version=5.1.30514.00&File=mscorlib.dll&Key=ArgumentNull_Generic

Parameter name: contentValue

at Microsoft.Dynamics.GP.BusinessIntelligence.Homepage.Framework.HomepageData..ctor(Int32 index, String titleValue, Int32 targetColumnValue, Boolean isSelectedValue, Boolean isExpandedValue, Int32 contentTypeValue, Object contentValue)

at Microsoft.Dynamics.GP.Web.Silverlight.AreaPages.AreaContentPage.CreateHomepageData(ContentPageCustomActionData data)

at Microsoft.Dynamics.GP.Web.Silverlight.AreaPages.AreaContentPage.AddSection(ContentPageCustomActionData data)

at Microsoft.Dynamics.GP.Web.Silverlight.AreaPages.AreaContentPage.PerformCustomAction(ContentPageCustomActionData data)

at Microsoft.Dynamics.GP.Web.Silverlight.Extensions.ExtensionManager.ContentPageAddInManager.RouteMessage(WCDexInstanceId instanceId, ContentPageCustomActionData data)

at Microsoft.Dynamics.GP.Web.Silverlight.Momm.ContentPageMessageActions.PerformContentPageCustomAction(IWCDexMessage message)

at Microsoft.Dynamics.GP.Web.Silverlight.MessageManagementService.ProcessMessage(IWCDexMessage message)

at Microsoft.Dynamics.GP.Web.Silverlight.MessageManagementService.ProcessMessages(IEnumerable`1 messages)

at Microsoft.Dynamics.GP.Web.Silverlight.MessageManagementService.<>c__DisplayClass21.<ProcessReturnBytes>b__1f()

at Microsoft.Dynamics.GP.Web.Silverlight.Extensions.ApplicationHelper.<>c__DisplayClass7.<ExecuteOnUIThreadSync>b__3()

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Community Member on at

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I am not super familiar with the webclient. Is the installation only for my machine?

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Jonathan Fear on at

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No the installation is on a Web Server. I would really recommend you reach out to the person who did the installation and setup for you. We don't want to be making changes as this could take down Web Client for everyone. If you are unable to get ahold of the person who did the install please open a support case for assistance with this.

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Community Member on at

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The person who did the installation insists everything is fine, as others are using the web client without issue. Is there a chance I have something on my machine causing this?

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Jonathan Fear on at

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I hate to say the obvious but just because the majority of users can access it and you can't doesn't mean nothing it wrong. During the installation of Web Client there is a AD group that is provided, are you part of that group? What type of Cert was used during the install?

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