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Microsoft Dynamics CRM (Archived)

CRM 2011 Outlook Plugin won't load, C++ Runtime Failed

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Posted on by 130

The installation fails with the following error:

"Installation of Microsoft Visual C++ Runtime failed. Exit code: 5100. Result: Asia"

So I tried manually installing Microsoft Visual C++ 2010 Redistributable Package (x86) from the download site and it fails with the following error:

"A newer version of Microsoft Visual C++ 2010 Redistributable has been detected on the machine."

Which was a little more informative. Various posts on the subject relate correcting the problem by uninstalling C++ Redistributables and letting the plugin installation reinstall the one it wants. That has not worked on this computer.

I have uninstalled all C++ Redistributables

I have uninstalled everything related to Visual Studio

I have uninstalled everything related to Microsoft SQL

I have uninstalled everything related to .Net Framworks

The errors persist with either the plugin install or with the  VC++ R install.

It is possible there is some remnant of the VC++ R on the drive, possibly a dll or a registry entry. I have searched the registry and not found anything that seems to be related to this issue - not sure what I'm looking for.

Any help will be greatly appreciated. Is there any way to determine specifically what the installations look for that indicates a newer version of VC++ R?

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I have the same question (0)
  • Satish Tiwari - CRM Profile Picture
    on at

    Try uninstalling the newer version of Microsoft Visual C++ 2010 Redistributable and allow CRM to install it during installing CRM 2011 client for outlook.

  • EASA Tech Profile Picture
    130 on at

    Thanks Satish,

    I attempted to install VC++ R from the current download - the installation fails with the error:

    "A newer version of Microsoft Visual C++ 2010 Redistributable has been detected on the machine."

    So I tried installing the free trial version of Visual Studio Professional, thinking that might overwrite any existing installations.

    VC++ R install still fails with the same error.

    I then uninstalled all of the Microsoft programs as listed above, in my original question.

    Still the same VC++ R install failure.

    At this point I don't have any idea what to try next.

    Any help will be appreciated.

  • Suggested answer
    Satish Tiwari - CRM Profile Picture
    on at

    Try this blog edwardsdna.com/.../crm-outlook-client-2011-installation-failure

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