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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Capture form receiving...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Capture form receiving duplicate submissions?

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Posted on by Community Member

We have run into an issue where our Capture Forms are receiving two submissions for each capture. It is only creating 1 contact and 1 lead 

Screen-Shot-2020_2D00_11_2D00_17-at-6.31.29-PM.png

Has anyone else run into a duplicate submission issue with Capture Forms?

Here is what our code looks like (keys obscured of course)

We are using Unbounce as our host and found we had to set data-ignore-prevent-default="true" or the forms would not receive any submissions.

I have the same question (0)
  • cloflyMao Profile Picture
    cloflyMao 25,210 on at

    Hi Joshua,

    A possible reason is that we execute another Marketing form API at onsubmit event of form.

    <form id="contactForm" onsubmit="submitForm()">

    function submitForm() {
    var form = document.getElementById("contactForm");
    MsCrmMkt.MsCrmFormLoader.sendFormCaptureToCrm(form);
}

    Then it will create two submissions, but actually they are not duplicate, because the second submission will be used to update matching contact.

    To confirm this, we can add "Contact matching result" field to Marketing form submission form manually to check whether the field value of two submissions are different.

    We can find that submission 1 and 4 works as expected, because I removed the sendFormCaptureToCrm function.

    3250.JPG

    Comparison between record 2 and 3.

    c.JPG

    u.JPG

    Regards,

    Clofly

  • Community Member Profile Picture
    Community Member on at

    Clofly,

       This is not a Dynamics hosted form we are capturing. We are using capture forms to capture data from third party forms so the above javascript isn't relevant.  

    Is there another reason why capture form would receive 2 submissions from a single submit on a 3rd party form?

    Thanks

    Josh

  • Suggested answer
    cloflyMao Profile Picture
    cloflyMao 25,210 on at

    Hi Josh,

    I am not sure whether Unbounce would attach custom function to the form it built.

    For me, I created a plain HTML page and added form manually, it will create just one submission as expected.

    



  
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    Copyright @ 2020 Contoso Ltd

    If possible, you could create a new page in Unbounce with my code, just replace form original tracking code with your owns to test again, to check whether it would still create 2 submissions.

    Regards,

    Clofly 

  • PiotrG Profile Picture
    PiotrG 70 on at

    Hi,

    I have exactly the same issue.

    When using below I get duplicated form submissions:

    <script src=loremipsum123n.azureedge.net/.../form-loader.js
    <div class="d365-mkt-config" style="display:none"
    data-website-id="dolorsitamet"
    data-hostname="loremipsum.svc.dynamics.com"
    data-ignore-prevent-default="true">
    </div>

    When using below I don't get any form submissions.

    <script src=loremipsum123.azureedge.net/.../form-loader.js
    <script>
    function submitform() {
    var form = document.getElementById("newsletterForm");
    MsCrmMkt.MsCrmFormLoader.sendFormCaptureToCrm(form);
    }
    </script>
    <div class="d365-mkt-config" style="display:none"
    data-website-id="dolorsitamet"
    data-hostname="loremipsum.svc.dynamics.com"
    data-no-submit="true">
    </div>

    Question: How should I modify this to get single form submissions?

  • Marcus Konden Profile Picture
    Marcus Konden 5 on at

    Hi, 

    I have the exact same issue where I get duplicate submissions when using form Capture Forms when having external form. Did you find the root cause and how to solve the issue? 

    Many thanks in advance, 

    Marcus  

  • PiotrG Profile Picture
    PiotrG 70 on at

    In our case the issue was in custom login on the form in the CMS

  • Carrie Garner Profile Picture
    Carrie Garner 60 on at

    We have also had this issue. It seems to be related to the user clicking the button multiple times and something the form application can't control (our client is using formstack) and we haven't been able to solve it yet. We're looking at moving to D365 forms embedded on the company sites instead. 

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