appointment location with start and end date not reflected during creation

(0) Share

Report

Posted on by Community Member

Outlook 2013/2016 has been configured with Dynamics CRM 365

When End user send an message to D365 user, that message can be converted to an account and appointment

Now, End user sends an appointment request having location, start and end date and got the appointment request email to CRM User

Now login as CRM user > Click on blue icon which connects to D365 from out look > Click on "+"Select an appointment, all the details getting reflected in new appointment creation page except location, start and end date as set by the end user instead it was showing current time

Please let me know how to fix this issue

Regards

suguresh

*This post is locked for comments

I have the same question (0)

All responses (2)

Answers (0)

Suggested answer

Zohaib Uddin Khan 2,822 on at

Like (0)

Report

Kindly share the snapshot of the appointments.

Was this reply helpful? Yes No
FidelMartin 128 on at

Like (0)

Report

Hello,

Please refer this blog for your query. Here you can find the how to set up emails that can be sent to users when an appointment is created.

https://www.crmjetty.com/blog/send-email-appointment-creation/

Was this reply helpful? Yes No