Global Admin applied to Dynamics Admin but not able to approve mailbox

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Posted on by Jules Cameron

We are trying to approve mailboxes in Dynamics Customer Service App. The user has a Dynamics 365 licence plus has been assigned the Global Admin role within Microsoft 365, however, they are still unable to approve mailboxes within Dynamics customer service app. They receive an error of "insufficient permissions". If anyone can help that would be great!

Cheers

Jules

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Jorge Landazabal F. on at

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Hi Jules

Please check the mailbox approval model. You can use any two options:

O365 Global Admin + Dynamics 365 System Administrator
D365 System Administrator + Exchange Administrator

Require admin approval?
docs.microsoft.com/.../connect-exchange-online

I suggest review if the user have the proper privileges and try again.

Regards

Jorge L.
Please tick as verified if the answer is useful.

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