Hello,
I am facing a weird problem in a CRM 2015 environment related to the email template sent after the duplicate detection job is completed.
The situation is:
1. I have 3 duplicate detection jobs created against Account, Contact, and Lead entities
2. These jobs are scheduled to run every Monday of each Week
3. When the jobs are completed, they are configured to send an email to a recipient
4. Obviously, the email sent is using the email template "Duplicate Detection Task Completion Template" and is being sent three times as expected.
5. The emails sent contain a link to the duplicate detection system job and all the links look good (the correct CRM server name and org name)
http://<servername>/<orgname>/tools/asyncoperation/edit.aspx?id={473AD637-3F6E-4A9A-816A-F99E512783EA}
http://<servername>/<orgname>/tools/asyncoperation/edit.aspx?id={F2DE14F3-9F5A-4709-85F6-2125A423E5AE}
http://<servername>/<orgname>/tools/asyncoperation/edit.aspx?id={0C26160E-0D8C-4388-9FC8-0CBF1941C712}
Now, my problem is that some of the links properly open when clicking on them, while, others don't and indicate that the record is unavailable (as if it is deleted from the system).
I have checked the list of duplicate detection system jobs, and the appropriate jobs are there, but, with different GUIDs for the ones who fail.
What would be the issue causing the email template to reference another GUID for the system jobs?
Thank you in advance.
