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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / How can I get users to...
Microsoft Dynamics CRM (Archived)

How can I get users to accept their Dynamics CRM invitation on their desktops?

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Posted on by Josh Meler 100

I added users and sent out an invitations to my coworkers to join Microsoft Dynamics CRM 2011, however when they attempt to login from their computers, they receive an error message prompting them that if they want to access Dynamics from a mobile device, they must first accept the invitation from a desktop computer. They are on their desktops. Is this an issue with the setup on the CRM tool?

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  • Gus Gonzalez Profile Picture
    Gus Gonzalez 27,113 on at

    Josh,

    Can you instruct your users to go to the website below and log in?

    signin.crm.dynamics.com/.../redirector.aspx

    Good Luck!

  • Josh Meler Profile Picture
    Josh Meler 100 on at

    Thanks for the help, but we are still recieving the same error.

  • Mohammad Atif Profile Picture
    Mohammad Atif on at

    Can you please send an invitalation on mohammadaatif@hotmail.com i will see if i am getting this error message while accepting the invitalation or not.

    Please note : You need to add a test account and once it is created for your CRM online organization there is no option within crm to delete the user accoutn, you can only desable that account.

    Thanks,

    Mohammad

  • Suggested answer
    Josh Meler Profile Picture
    Josh Meler 100 on at

    The link worked successfully in IE. Is Dynamics not compatible with Firefox or Chrome?

  • Mohammad Atif Profile Picture
    Mohammad Atif on at

    Requirement:

    Device browser must support HTML 4.0 or newer and JavaScript

    As of 3/2011 here are some of the supported devices

    WP7, Other Windows Mobile Versions, Palm WebOS, Nokia, Android, Apple, Blackberry

    On Premise

    IFD needs to be enabled (for mobile access outside of your internal network)

    Mobile Express needs to be installed on IFD CRM Server (included in 2011, and post UR5 for v4)

    To Access:

    On Premise: https://<CRM_server>/m

    http://<CRM_Server>/orgname/m

    Online: https://org.crm.dynamics.com/m

  • Verified answer
    Gus Gonzalez Profile Picture
    Gus Gonzalez 27,113 on at

    Josh,

    Not yet.

    There is an update coming up in April that will include compatibility with those browsers but at the moment on IE is supported.

    Is everything ok once the log in via the link I provided?

  • Josh Meler Profile Picture
    Josh Meler 100 on at

    Yes, the link works great!

  • LonO Profile Picture
    LonO 160 on at

    Hi:

    I'm not sure if this is the same situation as I had but I wanted to get a clarification from Gus.

    I received an invitation from a CRM Online Organization and when I tried to accept it using my Windows Phone (Internet Explorer...  a new Nokia Lumia 900) I got an error that said:

    "To access Microsoft Dynamics CRM Online from your mobile device, you must first accept this invitation from a Web browser on your desktop computer".

    This is a change from prior behavior -- I've accepted invitations from other CRM Online Orgs using a Samsung Focus Windows Phone with Internet Explorer and it worked fine,  This seems like a bug -- OR -- the "fix" that Gus mentions "coming in April" is actually not a fix, but a break.  When I used a desktop PC to accept the invitation, it worked fine but not on my Windows Phone.

    Does anyone else have experience with this?

    Thanks,

    Lon

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