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Customer experience | Sales, Customer Insights,...
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How do I capture email addresses in reply-to field?

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Posted on by 5

Hi,

We use Dynamics CRM that captures emails sent from a feedback form using a third-party service like Sendgrid.

The emails have a noreply address in the 'From' field, and the actual user's email address in the 'reply-to' field.

Right now, Dynamics is capturing the email from the 'From' field only, which only has the default noreply email address. 

How do we configure it to capture the user's email address from the 'reply-to' field?

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  • Samuel Alpoim Profile Picture
    5 on at

    Hi,

    We are also facing this problem. Did you found some easy solution for this?

    Thanks

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