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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Must enter a valid ema...
Microsoft Dynamics CRM (Archived)

Must enter a valid email address pop up when creating new Accounts

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Posted on by Community Member

When creating/saving new Accounts users are suddenly getting messaging asking them to enter valid email addresses. The email address field is not a required field and it is not on the Account form. 

Nothing obvious has changed in the system or on the form. Does anyone know why this is being triggered or how we can turn it off? 

Emailerror.JPG

Thank you, 

Martha 

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  • Suggested answer
    gdas Profile Picture
    gdas 50,091 Moderator on at

    Hi,

    Do you have any JavaScript customization . Try to check on save/ onload  event JS function seems  someone incorporate some logic there.

    Also check in the form editor , double click on field properties ,under business rules tab , if any BU associated with the fields .

  • Suggested answer
    Kokulan Profile Picture
    Kokulan 18,054 on at

    Do you have any javascript/business rule running on the account form?  I would also check if the Email field is on the form but hidden

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