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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Block Email Addresses ...
Microsoft Dynamics CRM (Archived)

Block Email Addresses for Autoresponse in Record Creation and Update Rule

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Posted on by ANZ 190

Hi,

Is there any possibility to block specific email addresses to NOT receive the Auto Response email-template that is inserted in the Record Creation and Update Rule. For example, I have when an email comes in, create a Case and automatically an Auto-Reply email is sent out. Could i block this Auto reply so that some specific email-addresses don't get this one?

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  • Suggested answer
    Dynamics Objects 365 Profile Picture
    Dynamics Objects 365 550 on at

    No Sure, but try these:

    1. Configure a rule in Exchange to block the Outbound emails for some email addresses

    2. Un-check the Auto-Reply option, and send the email using a workflow on Case create. (Use conditions in the workflow to block the Outbound Emails to some Email Addresses)

  • Suggested answer
    Kokulan Profile Picture
    Kokulan 18,054 on at

    Hi

    If you want to have more control over the Auto - Response email, you could try the following

    You can have a flag field on the Case or whatever the entity used to create the record and set the flag value to Yes in your create step in the rule.

    You can then have a workflow that triggers On Create of the record and checks if its auto created a record and if it is an auto-created record, you can actually send the auto-response from this Workflow.

    In the workflow, you can check the email address, if its certain email, you do not have to send an email.

    Let me know if you need further info or guidance on this.

    The main benefit of moving email sending to your workflow is that you will have more control over and you can add more features or conditions as and when you require in the future

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