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Hi,
Is there any possibility to block specific email addresses to NOT receive the Auto Response email-template that is inserted in the Record Creation and Update Rule. For example, I have when an email comes in, create a Case and automatically an Auto-Reply email is sent out. Could i block this Auto reply so that some specific email-addresses don't get this one?
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Hi
If you want to have more control over the Auto - Response email, you could try the following
You can have a flag field on the Case or whatever the entity used to create the record and set the flag value to Yes in your create step in the rule.
You can then have a workflow that triggers On Create of the record and checks if its auto created a record and if it is an auto-created record, you can actually send the auto-response from this Workflow.
In the workflow, you can check the email address, if its certain email, you do not have to send an email.
Let me know if you need further info or guidance on this.
The main benefit of moving email sending to your workflow is that you will have more control over and you can add more features or conditions as and when you require in the future
No Sure, but try these:
1. Configure a rule in Exchange to block the Outbound emails for some email addresses
2. Un-check the Auto-Reply option, and send the email using a workflow on Case create. (Use conditions in the workflow to block the Outbound Emails to some Email Addresses)
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