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WEB API CloseIncident Action and IsValidStateTransition Function

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Posted on by sdibartolomeo

Why does the WEB API CloseIncident Action cancel the activities and does not check if the case has been saved? I was hoping to get those checks as well.

However ... since I like this action ... I'm still trying to find a way to use it, but first of all I need a way to check for open activities and if mandatory fields are filled in.

I tried to use the IsValidStateTransition Function since, as far as I understood, for the corresponding organization service IsValidStateTransitionRequest an exception is thrown if an incident (case) has open activities but I can't bring it to work!!!

Here what I've tried:

var parameters = {};
parameters.Entity = {'@odata.id':'incidents(47E71C9D-7902-E711-80FA-5065F38A1B01)'};
parameters.NewState = "Resolved";
parameters.NewStatus = 922210005;

var req = new XMLHttpRequest();
req.open("GET", Xrm.Page.context.getClientUrl() + "/api/data/v8.2/IsValidStateTransition()", false);
req.setRequestHeader("OData-MaxVersion", "4.0");
req.setRequestHeader("OData-Version", "4.0");
req.setRequestHeader("Accept", "application/json");
req.setRequestHeader("Content-Type", "application/json; charset=utf-8");
req.onreadystatechange = function() {
if (this.readyState === 4) {
req.onreadystatechange = null;
if (this.status === 200) {
var results = JSON.parse(this.response);
} else {
Xrm.Utility.alertDialog(this.statusText);
}
}
};
req.send(JSON.stringify(parameters));

but I get "Internal Server Error"

then I tried following:

var req = new XMLHttpRequest();
req.open("GET", Xrm.Page.context.getClientUrl() + "/api/data/v8.2/IsValidStateTransition(Entity=@ent,NewState='Resolved',NewStatus=922210005)?@ent={'@odata.id':'incidents(47E71C9D-7902-E711-80FA-5065F38A1B01)'}", false);
req.setRequestHeader("OData-MaxVersion", "4.0");
req.setRequestHeader("OData-Version", "4.0");
req.setRequestHeader("Accept", "application/json");
req.setRequestHeader("Content-Type", "application/json; charset=utf-8");
req.onreadystatechange = function() {
if (this.readyState === 4) {
req.onreadystatechange = null;
if (this.status === 200) {
var results = JSON.parse(this.response);
} else {
Xrm.Utility.alertDialog(this.statusText);
}
}
};
req.send(JSON.stringify());

but it still doesn't want to work

Any help is highly appreciated!

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sdibartolomeo on at

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RE: WEB API CloseIncident Action and IsValidStateTransition Function

In the meantime I solved the open Activities check with a query:

function NoOpenActivitiesCheck(selectedItem) {
var ret = true;
var counterOpenActivities = 0;
var req = new XMLHttpRequest();
req.open("GET", Xrm.Page.context.getClientUrl() + "/api/data/v8.2/incidents("+selectedItem+")?$select=incidentid&$expand=Incident_ActivityPointers($select=statecode)", false);
req.setRequestHeader("OData-MaxVersion", "4.0");
req.setRequestHeader("OData-Version", "4.0");
req.setRequestHeader("Accept", "application/json");
req.setRequestHeader("Content-Type", "application/json; charset=utf-8");
req.setRequestHeader("Prefer", "odata.include-annotations=\"*\"");
req.setRequestHeader("CACHE-CONTROL", "NO-CACHE");
req.onreadystatechange = function() {
if (this.readyState === 4) {
req.onreadystatechange = null;
if (this.status === 200) {
var result = JSON.parse(this.response);
var incidentid = result["incidentid"];
for (var a = 0; a < result.Incident_ActivityPointers.length; a++) {
var incident_ActivityPointers_statecode = result.Incident_ActivityPointers[a]["statecode"];
var incident_ActivityPointers_statecode_formatted = result.Incident_ActivityPointers[a]["statecode@OData.Community.Display.V1.FormattedValue"];
if(incident_ActivityPointers_statecode_formatted.toString()=="Open") counterOpenActivities++;
}
if(counterOpenActivities>0) {
ret = false;
Xrm.Utility.alertDialog("There are open activities associated with this case. The case cannot be resolved. Please close the open activities before resolving the case.");
}
return ret;
} else {
Xrm.Utility.alertDialog(this.statusText);
return ret;
}
}
};
req.send();
return ret;
}

But I'm still interested in knowing if somebody has ever used the IsValidStateTransition Function.

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