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Session Id :
Microsoft Dynamics GP (Archived)

Invoice lost due to posting interruption

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Hi folks,

I was posting an invoice and  my session hung up. When I run smartlist for the SOP #, it shows it as Unposted. I tried to put in the same invoice # in Sales Transaction Entry and got the message "This document has been posted." Trial balance for this customer is not updated by this invoice.

Please help me with this problem.

Thank you in advance.

Nhi

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  • Nhi Nguyen Profile Picture
    on at

    I found the below article from Microsoft :

    Run the following script against the company database:

    Select PSTGSTUS, BCHSOURC, VOIDSTTS,TRXSORCE, DEX_ROW_ID from SOP10100 where SOPNUMBE = 'Enter your SOP Document number with issue'

    Note the Dex_Row_ID value.

    Check values in the following columns for the SOP Document. If any of these values are incorrect, the document may appear as posted.

    PSTGSTUS (For an unposted document, it should read "0.")

    BCHSOURC (For an unposted document, it should read "Sales Entry.")

    VOIDSTTS (For an unposted document, it should read "0.")

    TRXSORCE (For an unposted document, it should be blank.)

    Run the following scripts against the company database to correct any of the four values from step 6:

    Update SOP10100 set PSTGSTUS = '0' where DEX_ROW_ID = 'XXXX'

    Update SOP10100 set BCHSOURC = 'Sales Entry' where DEX_ROW_ID = 'XXXX'

    Update SOP10100 set VOIDSTTS = '0' where DEX_ROW_ID = 'XXXX'

    Update SOP10100 set TRXSORCE = ' ' where DEX_ROW_ID = 'XXXX'

    When I ran the 1st script, I got:

    PSTGSTUS = 12

    BCHSOURC = "Sales Entry"

    VOIDSTTS = 0

    TRXSORCE = blank

    So I ran the 2nd script as stated and have the invoice back in the SOP module as unposted.

    My concern is that when I checked the inventory, the invoice was posted sometime in the past and it hit inventory already. RM and GL were not hit.

    What should I do next with this unposted invoice?

    Thank you,

  • Suggested answer
    Tristan Clores Profile Picture
    2,812 on at

    Hi Nhi,

    So the transaction that affected inventory was the same invoice that got interrupted?  When you do an inquiry on the items involved, you see the same Sales Invoice?

    Best recommendation is to do a Sales Return to bring back the quantities.  You can just delete the RM and GL transactions that get created.  I also recommend that you delete the original invoice.  Once done, re-enter as normal.  This is recommended so as you will have full drill-back capabilities to the transactions involved.

    Fast solution is to do a positive adjustment on inventory to negate the posted transaction.  Once done, post the Sales Invoice.  

    Up to you which one you'll do! ;)

  • Nhi Nguyen Profile Picture
    on at

    Hi Tristan,

    Could you please give me instructions on how to do a negative inventory adjustment?

    Thank you.

    Nhi

  • Suggested answer
    Tristan Clores Profile Picture
    2,812 on at

    Go to Transactions | Inventory | Transaction Entry.  

    Make sure you post on the same date the invoice was posted.  

    Try it out on a test environment before proceeding on your live database.

  • Nhi Nguyen Profile Picture
    on at

    Hi Tristan,

    When I input -1 for Quantity, it said " The Quantity entered is greater than the quantity available. Do you want to use the quantity available?"

    Quantity available at the site ID is 0.

    Regards,

    Nhi

  • Verified answer
    Tristan Clores Profile Picture
    2,812 on at

    My bad, you did a sales invoice which depleted the quantities.  Make a + adjustment instead. this will bring back the quantities.  

    Sorry.. was thinking of another issue. :)

  • Nhi Nguyen Profile Picture
    on at

    It works.

    Thank you so much for your help Tristan.

    Regards,

    Nhi

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