Trigger an email when a BPF stage is active for certain time

(0) Share

Report

Posted on by GPrasanna

140

Hi,

I have a BPF on a custom entity. I want to trigger an email to the manager when a particular(3rd stage) stage is active for a certain time. What is the best approach to achieve this.

*This post is locked for comments

All responses (5)

Answers (1)

GPrasanna 140 on at

Like (0)

Report

RE: Trigger an email when a BPF stage is active for certain time

Appreciate you response. I have done with Workflow keeping wait time. Will give a try with SLA as well.
Verified answer

gupta.ambar2009@gma... 797 on at

Like (0)

Report

RE: Trigger an email when a BPF stage is active for certain time

Hello ,

you can achieve it from both ways ,but the thing is using SLA it will be one time send (like if failure time or warning time reach trigger send email ) , but if you want it for each process steps then it should come under PBF .

so as per your requirement you can go ahead
GPrasanna 140 on at

Like (0)

Report

RE: Trigger an email when a BPF stage is active for certain time

I am using the same BPF for different scenarios. For every stage it will trigger the workflow and keep on hold till the wait time. Does this impact the performance. Can this be achieved using Enhanced SLA? any thoughts on it.
Suggested answer

gupta.ambar2009@gma... 797 on at

Like (0)

Report

RE: Trigger an email when a BPF stage is active for certain time

Hi ,

Create a waiting workflow and call it from business process flow .
Suggested answer

Mahendar Pal 45,095 on at

Like (0)

Report

RE: Trigger an email when a BPF stage is active for certain time

Hi,

One possible option could be to follow this approach and trigger email: community.dynamics.com/.../how-can-i-work-out-the-time-spent-in-each-stage-of-a-business-process