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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / After Dynamics CRM Upg...
Microsoft Dynamics CRM (Archived)

After Dynamics CRM Upgrade, the Recently viewed doesn't show records

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Posted on by H3manth 14

I have upgraded from Dynamics CRM from 8.0 to 8.2 and after the upgrade the "Recently Viewed" doesn't show any records.

This is for all the entities.

pastedimage1569565065963v1.png

Appreciate your help.

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  • H3manth Profile Picture
    H3manth 14 on at
    RE: After Dynamics CRM Upgrade, the Recently viewed doesn't show records

    Hello Saad,

    I checked on the server and all the services were running.

    Also, I have restarted the services, but still I see the same issue.

  • H3manth Profile Picture
    H3manth 14 on at
    RE: After Dynamics CRM Upgrade, the Recently viewed doesn't show records

    I see that I have data in RecentlyViewedXml  column in UserEntityUISettingsBase table.

    And also every user is having the same issue.

  • Saad Kabarousse Profile Picture
    Saad Kabarousse 732 on at
    RE: After Dynamics CRM Upgrade, the Recently viewed doesn't show records

    Hello,

    i had the same problem with Quick View result after upgrade, check if the following services are running on the BackEnd Server:

    pastedimage1569593651901v1.png

    I Hope this Helps 

  • Suggested answer
    ajyendra Profile Picture
    ajyendra 1,732 on at
    RE: After Dynamics CRM Upgrade, the Recently viewed doesn't show records

    Hi,

    If you are using on Premises version:

    then For my point of view its must be some user specific. For a particular user -i doubt you can do much.

    Also first check the RecentlyViewedXml field (column) in the "UserEntityUISettingsBase" table in SQL Server Contain data or not for your login user by putting condition where OwnerId = 'YOUR USER GUID'.

    if it doesn't have data in that table for your login user that why it will not visible in your recently viewed. 

    then check for other user that they can see their recently viewed or not. if not then raised a ticket.

    -------ONLINE--------

    if you are using online then raise a ticket

    Hope it helps

  • H3manth Profile Picture
    H3manth 14 on at
    RE: After Dynamics CRM Upgrade, the Recently viewed doesn't show records

    Tried with different machines but didn't work.

  • ajyendra Profile Picture
    ajyendra 1,732 on at
    RE: After Dynamics CRM Upgrade, the Recently viewed doesn't show records

    Hi,

    Just try with same user credential with different machine. Is it working there or not?

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