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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Recent and Pinned not ...
Service | Customer Service, Contact Center, Fie...
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Recent and Pinned not available in omnichannel customer service workspace

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Posted on by EdgeB 25

Hi all,

I am used to Dynamics having a "Recent" and "Pinned" area under "Home".

I'm now working with Omnichannel (Customer Service workspace). They are not available. 
pastedimage1652103303170v2.png

If I look in the preview editor of the model driven app, they are set to "Show Recent" and "Show Pinned". Though nothing is shown.

I want this:
pastedimage1652103355884v3.png

Any idea how to do this and if it is even possible?

I have the same question (0)
  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi EdgeB,

    Yes, I also could see "Recent" and "Pinned" area in editor.

    pastedimage1652166815122v1.png

    However, the areas are available when I enter the app(The same as yours).

    pastedimage1652166876317v2.png

    Here are some solutions in this thread, you could have a try:

    Solved: Users not seeing pinned / recent records after exi... - Power Platform Community (microsoft.com)

    If this couldn't help, you would better to raise a ticket.

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