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Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Customer Voice no acce...

Customer experience | Sales, Customer Insights,...

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Customer Voice no access permission

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Posted on by Newmayer2384

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Hi!

We are using D365 Marketing and Customer Voice. However, if I try to access the app under customervoice.micosoft.com it states that I have no permission.

My question: Do I need to configure andy specific security roles? Or do I need to add a license to a user since I thought every D365 Marketing user automatically receives access to customer voice.

I am aware that there is the project owner security role, yet this is for the surveys and the environments I cant event access the application.

Thanks in advance!

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Nya 29,060 on at

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Hi,

If you open up the Dynamics environment that the Customer Voice Project is tied to, then navigate to settings > security > users > open up the affected user > click drop down next to name > select security roles > manage roles > assign the role "Project Owner" to the user to see if that resolves the permission error.

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