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Customer experience | Sales, Customer Insights,...
Suggested answer

Unable to create new contact

Posted on by

We have a partner license, with several apps including Marketing. 

However, I can't seem to create a new contact. I've attached the error message below.

TIA for any advice!

 365marketingerror.JPG

  • Suggested answer
    RE: Unable to create new contact

    Hi,

    The main cause of the error is that the owner is assigned with a security role other than System Administrator and has not been given the read-write privileges for the particular entity.

    Please check your privileges. More information here:

    Error 'Principal user is missing prvReadAccount privilege' resolved | Microsoft Dynamics 365 CRM Tips and Tricks (inogic.com)

    If this was helpful, please check it as verified to help others finding useful information.

    Welcome to this amazing community.

  • Suggested answer
    Nya Profile Picture
    Nya 29,056 on at
    RE: Unable to create new contact

    Hi,

    The user which you used to log in seems to have no privilege to create a contact.

    Have you check the security role of the user?

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