web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / An unknown error occur...
Microsoft Dynamics 365 | Integration, Dataverse...
Unanswered

An unknown error occurred while synchronizing data to Outlook.item name= Dynamics for outlook 9.0

(0) ShareShare
ReportReport
Posted on by Roman Baiev 5

Issue:

I am able to track emails however in some instances I receive the following error message especially when I click "Set regarding" on some contacts in Outlook

Error message:

An unknown error occurred while synchronizing data to outlook.Item Name = …. (Email message / Campaign subject name)

 

System Configuration:

OS: Windows 10

User Email Client: Outlook 2016

CRM: Microsoft Dynamics CRM 2016 (online)

Outlook Add-In: Microsoft Dynamics 365 for Outlook v9.0

I have the same question (0)
  • Community Member Profile Picture
    Community Member on at
    RE: An unknown error occurred while synchronizing data to Outlook.item name= Dynamics for outlook 9.0

    Hi Roman,

    Have you tried reinsalling the Outlook Addin to see if it solves the problem?

    And you can check the CRM version and the Microsoft Dynamics CRM for Outlook add-in version to ensure they match.

    Also, you can refer following links for more details:

    CRM Administrator: CRM Outlook Client Troubleshooting

    An unknown error occurred while synchronizing data to outlook.item name=”” (CRM) (becomethesolution.com) 

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Pallavi Phade – Community Spotlight

We are honored to recognize Pallavi Phade as our Community Spotlight honoree for…

Congratulations to the October Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Microsoft Dynamics 365 | Integration, Dataverse, and general topics

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 78 Super User 2025 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 57 Most Valuable Professional

#3
Anthony Blake Profile Picture

Anthony Blake 43 Super User 2025 Season 2

Last 30 days Overall leaderboard

Featured topics

Identifying an Org as CDS or Dynamics
Get batch job history log from D365 FO to Power Automate
Gross and Net Weight of Shipments feeding back into Sales Order (from External Source)

Product updates

Dynamics 365 release plans