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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / MS CRM 2015 Advanced F...
Microsoft Dynamics CRM (Archived)

MS CRM 2015 Advanced Find does not work anymore.

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Posted on by altun8tr 260

Hi,

My problem is about Advanced Find in Ms Crm 2015. The advanced find window opens. However when i press the Results button. The message occurs and it says Connection Loss. How can i solve this. Is it about the database MsCrmConfig. Is this about crmticket key,is this aboyt windows updates. etc. etc. The Crm server (app and sql) uses windows server 2012 R12. This problem occur in every view.

Can anyone help me please? This is very serious problem for me and for my company. 

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  • altun8tr Profile Picture
    altun8tr 260 on at
    RE: MS CRM 2015 Advanced Find does not work anymore.

    Yes ı tried this in another browser. Nothing changed. The error continues. Do you think that this problem is about the windows update than changes the crmticketkey in the mscrmconfig database?In this database how many crmticketid s exists?

    According to you, If i change the mdf database file which has no problem of MSCRM_CONFIG datbase , wit this solve my problem?

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: MS CRM 2015 Advanced Find does not work anymore.

    Hi,

    at this point, you should open a Support Ticket by Microsoft.

    Did you try in an other web browser?

  • altun8tr Profile Picture
    altun8tr 260 on at
    RE: MS CRM 2015 Advanced Find does not work anymore.

    I did everything that you told. But nothing changed. Any idea about this?

  • Verified answer
    gdas Profile Picture
    gdas 50,085 on at
    RE: MS CRM 2015 Advanced Find does not work anymore.

    Hi,

    Can you please check following-

    1. Go to IIS app pool check the user and login with same user with CRM async server and reset all the CRM services.

    2. Login into DB server check any error you are getting using SQL profiler, reset SQL server services.

    3. Reset IIS and restart all the server .

  • altun8tr Profile Picture
    altun8tr 260 on at
    RE: MS CRM 2015 Advanced Find does not work anymore.

    Yes it is happening for all user login and every entity.

    I checked the trace formder logs, server evenet viewer logs. In the logs :

    1.  Process:CrmAsyncService |Organization:576a6bb3-5f78-48bf-968b-990303c184c8 |Thread:   63 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: 00000000-0000-0000-0000-000000000000 | LabelDictionaryCacheLoader.LoadCacheData  ilOffset = 0x6E

    >System LabelDictionary was loaded for language 1055 from organization {576A6BB3-5F78-48BF-968B-990303C184C8} with 25247 labels

    2.Crm Exception: Message: CrmKey With Id = 8ac2ccd3-b36c-e811-811b-0050569f5bd0 Does Not Exist, ErrorCode: -2147220969

    3.The current active key (KeyType : CrmTicketKey) is expired.  This may indicate that a key is not being regenerated correctly.  Current Active Key : CrmKey(Id:6e0193c0-2c75-e811-811d-0050569f5bd0, ScaleGroupId:00000000-0000-0000-0000-000000000000, KeyType:CrmTicketKey, Expired:True, ValidOn:06/21/2018 08:26:11, ExpiresOn:06/23/2018 08:26:11, CreatedOn:06/21/2018 08:26:11, CreatedBy:NT AUTHORITY\SYSTEM.  Key Setting : CrmKeySetting(Id:15f469b3-5f58-4b3d-a539-6b0e9d23a67c, KeyType:CrmTicketKey, KeyLength:128, KeyGenerationInterval:24, KeyTimeToLive:48, CryptoTimeToLive:24, Algorithm:HMACSHA256, ArchiveLength:1, Enabled:True, ActiveKeys:[ScaleGroupId=00000000-0000-0000-0000-000000000000,ActiveKeyId=6e0193c0-2c75-e811-811d-0050569f5bd0])

    4. Monitoring test failed: Test Title: Verify active crm keys exist for the deployment.: Machine: HLD-KAY-CRM15: ServerRole: AsyncService

    Test Log:

    Key 'CrmTicketKey' is not activeKey 'CrmWRPCTokenKey' is activeKey 'CrmEmailCredentialsKey' is activeKey 'CrmTicketKey' is not activeKey 'CrmStaticVersionScaleGroupKey' is activeKey 'CrmWRPCTokenKey' is active.

    etc etc.

    I did something renew the crm keys , also re-entered the crm product ken in crm deployment managar. I also saw the 3 crm ticket key is in the mscrmConfig databasa and two of the are expired.

    I have a backup of MscrmConfig database (mdf file). Should ı change the mscrmconfig database with the backup.

    I do not know to do. Anyone help me please. My company and i, we are in a big trouble.

  • Suggested answer
    gdas Profile Picture
    gdas 50,085 on at
    RE: MS CRM 2015 Advanced Find does not work anymore.

    Hi ,

    Is it happening for all user login  and every entity?

    Could you  please check  CRM server event viewer application log , might  be you will get log there. By the way any changes happen during days in the server or DB server?

    Also try to enable trace  And check trace logs.

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