Dynamics 365. Gamification. Can't get email to activate service

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Posted on by Herts Serhiy

Just installed in my Dynamics CRM instance https://appsource.microsoft.com/en-us/product/dynamics-365/mscrm.f6d23ec7-255c-4bd8-8c99-dc041d5cb8b3

But i can't finished installation process. There in no letter on my email from service. What is the problem?

You've successfully activated the Gamification for Microsoft Dynamics 365 solution. Check your email for instructions on how to sign in and set up your first game. 2r4fYvLAk: Continue

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Jason M. Cosman 5,234 Moderator on at

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Hello Serhiy;

I've reached out to the Dynamics 365 Gamification team. Hopefully someone will be able to answer this for you. I've also been able to replicate the error your receiving. Maybe we're doing something wrong.

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jessebrakefield on at

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Hello Serhiy,

Have you tried logging into Gamification? The URL is gamification.dynamics.com. Please let me know if you can successfully log in.

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TinaK on at

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We are in the process of updating the activation notification. You will no longer receive a welcome email with login instructions. Instead activation message will include link to Gamification for direct access. gamification.dynamics.com

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Herts Serhiy 27 on at

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Hello Jesse! Thank you, successfully log in.

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jessebrakefield on at

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Excellent! I am glad. We will look into the fact that you did not receive a welcome email.

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LLockard 135 on at

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Hi Tina - I'm trying to Activate Gamification in my DEV site but it keeps failing to register and when I try to access the url directly that doesn't work as well. Here's what I'm seeing:

•Make sure the web address gamification.dynamics.com is correct.

•Look for the page with your search engine.

•Refresh the page in a few minutes.

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TinaK on at

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Hi Linda,

Are you getting failure notice when trying to generate security key? Please do hard refresh CTRL + F5 and try again. You also may want to try in another browser

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LLockard 135 on at

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Hi - I have tried all of those options and I'm still getting the error. I'm receiving the Error at the Register Organization step of the activation - at the top it has the Privacy Statement and then it ask for Organizational Name (I am just putting in my company name, should I be using something else?) and the Country/Region and then after filling those to fields in I'm clicking on Register Organization and that's when I receive the error.

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TinaK on at

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Please provide screen shot of error message. What you are describing is something different. I will need to share with dev team and get back to you. Thank you.

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LLockard 135 on at

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