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Microsoft Dynamics CRM (Archived)

Drop down menu: Users have to click again in order to select the value.

Posted on by Microsoft Employee

Issue: Using IE, the user has to click on the pick list again to select the item in the drop down menu. 

Works fine in the Chrome browser

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  • Syed Ibrahim Profile Picture
    Syed Ibrahim 6,257 on at
    RE: Drop down menu: Users have to click again in order to select the value.

    Can you pls take screen shot.. are u getting any exceptions?

  • 2347823748374 Profile Picture
    2347823748374 40 on at
    RE: Drop down menu: Users have to click again in order to select the value.

    Thanks for the Reply. It is not just one field but multiple fields. It also happens with out-of-the-box fields from Microsoft. All dropdown-fields in the CRM do not work properly anymore in IE. In Edge, Firefox and an older IE release everything works fine.

  • Suggested answer
    Syed Ibrahim Profile Picture
    Syed Ibrahim 6,257 on at
    RE: Drop down menu: Users have to click again in order to select the value.

    Its not an issue your windows.  am also using the same version and am not facing any issues. the problem might not be with IE. Please check is the field is dirty.

    IE-issue.PNG

  • 2347823748374 Profile Picture
    2347823748374 40 on at
    RE: Drop down menu: Users have to click again in order to select the value.

    We are on CRM2015 On-Premise (7.0.3.110) with IE 11.674.15063.00 and are facing the same issue in Win7 and Win10.

  • Syed Ibrahim Profile Picture
    Syed Ibrahim 6,257 on at
    RE: Drop down menu: Users have to click again in order to select the value.

    What is your IE version?

  • Aric Levin Profile Picture
    Aric Levin 30,188 on at
    RE: Drop down menu: Users have to click again in order to select the value.

    Hi,

    I am using CRM v8.2.1.176 (version 1612) with Internet Explorer 11 (11.1715.14393 - Update Versions 11.0.46 KB4036586).

    I am not experiencing any of these issues.

    What versions are you on? 8.2 RTM had some issue that were addresses in 8.2.1.

    Hope this helps.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Drop down menu: Users have to click again in order to select the value.

    Dynamic CRM 365 on premises I am using right now

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