Microsoft Dynamics 365 | Integration, Dataverse...

Job Queue - All Queue Model Driven App

(0) Share

Report

Posted on by Johnseito

340

In the customer service hub when I go to service and queue - all queues. I see a list of jobs there. My legacy app use to work that when a job is created it goes in the queues

after converting I don’t see it there, however I do see it in the customer service Hub. How can I implement it where it goes to my model driven app I created ?

I have the same question (0)

All responses (13)

Answers (0)

LuHao 40,892 on at

Like (0)

Report

Hi Johnseito,

Is Job a custom entity? I cannot find it in my demo environment.

You can check whether the Job entity has been added to the app designer of the model driven app.

Was this reply helpful? Yes No
Johnseito 340 on at

Like (0)

Report

Yes job is a custom entity.
It is added to the app designer of the model driven app.

Was this reply helpful? Yes No
Johnseito 340 on at

Like (0)

Report

I don’t know why in the model driven app. When I go to service, queue and all queues. I do t see any jobs in there. Why it isn’t there ?

Was this reply helpful? Yes No
LuHao 40,892 on at

Like (0)

Report

Hi Johnseito,

I create a custom entity Job and a new app, I can see that Job records is in the queue of the new app.

Please confirm that the view and filtering of the queue items are correct.

Was this reply helpful? Yes No
Johnseito 340 on at

Like (0)

Report

Hi Lu Hao,

sorry I got to you late.
I went to queue and all queue, in the legacy I can see all jobs but since I transitioned to the new UI I don’t see jobs there.

the difference between mine and your filter is that you have queue items, then all items then queue1.

I just have queues, then in the top drop down I could filter to all queues in system views.

I think mine and your criteria may be different.

you have all item and then a square box allow you to choose which queue.

please advice why my filter is wrong and how I can get to your filter ?

thanks

Was this reply helpful? Yes No
Johnseito 340 on at

Like (0)

Report

For your filter and what you have shown.

I see it in the customer service hub but not the new app that I created. And is updating on the customer service hub app but not the model driven app that I created. Please advise ?

Was this reply helpful? Yes No
Johnseito 340 on at

Like (0)

Report

Why does when you go to queues, you see “All Items”. I don’t see all items.

Was this reply helpful? Yes No
Suggested answer

LuHao 40,892 on at

Like (0)

Report

Hi Johnseito,

Did you open the Queue view? So you can only see Queues but not Queue Items. Please note that in the site map of my screenshot in last relpy, I opened Queue Items instead of Queue.

In Customer Service Hub, the Queue of the site map is actually the Queue Item entity.

Was this reply helpful? Yes No
Johnseito 340 on at

Like (0)

Report

I see it in the customer service hub.

I meant what if I create a new model drive app in the new UCI. How do I get the queue to look like what is in the customer service hub.

Customer service hub is by default. It was already there.

I want it to incorporate in my own app.

Was this reply helpful? Yes No
Johnseito 340 on at

Like (0)

Report

I don’t know why you don’t understand me. I get it that customer service hub is working fine.

I am say I built a new model drive app and added queue entity in the site map. But it doesn’t show the same as in the customer service hub when jobs are created, and goes in the queue.

Was this reply helpful? Yes No