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Microsoft Dynamics RMS (Archived)

Gift voucher Transaction error when you give free

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Hi All,
 
My clinet sells the Gift vouchers and give at free of Cost ( if Customer purchase More than specified amount).
 
Assume that Customer purchased  $10000 value of Items and customer will have the $ 1000 Gift voucher at free  means customer will not pay any money for voucher. I will give the Gift voucher as 100 % discount  means in the Bill gift voucher amount will show as Zero . Next time when customer  purchases $ 5000  value of items , customer will give the money of $ 4000 , reedem the Giftvoucher of $ 1000 , then In the tender type when i enter the  $ 1000 system throws following error .
 The included voucher has insufficient balance  of 0.00  ,so the tender amount will be changed.
 
How to resolve the Problem ?
 
My question is How can i give the Gift voucher at free of cost to customer and later how can reedem with value ?
 
Please throw some light about this .

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