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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM 2013 plugin delete...
Microsoft Dynamics CRM (Archived)

CRM 2013 plugin delete contacts in Outlook 2013

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Posted on by Community Member

Question from a Newbie: I have a user which has about 300 contacts in Outlook 2013. After installing the CRM 2013 plugin about 200 contacts are deleted in Outlook ! Why and how to avoid this? I'm not interested in deploying the CRM 2013 plugin to other users.

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  • Suggested answer
    Bruno Lucas Profile Picture
    Bruno Lucas 5,421 on at

    Hi, just viewing CRM from Outlook (using the CRM outlook client) will not delete the records. Have you verified if Outlook has a filter retrieving just a certain type of contact:

    blogs.msdn.com/.../getting-crm-data-into-outlook.aspx

    Have you checked if the records are still there when you access though the browser?

  • Community Member Profile Picture
    Community Member on at

    Hello Dktoa,

    I agree with Bruno the Outlook Plugin will not delete the contacts in the Outlook. There might be another reason.  

    Regards,

    Dinesh 

    Microsoft Dynamicsâ„¢ CRM Support Engineer

    "Please mark my answer as verified if you found it helpful"

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