Can't see e-mail text field when sending e-mail from timeline WO

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Posted on by Robin Vereijken

Hey team,

I think there is a bug in de Field & Service application and I am wondering if more people have similar issues. Our users can't send emails from the timeline of a Work Order. They are able to start the proces, but once the compose tab is opened, the rich text editor field (for the e-mail text) is gone.

Are you guys having similar problems or has anyone solved this issue?

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Robin Vereijken 11 on at

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Can't see e-mail text field when sending e-mail from timeline WO

It seems to be a bug that was just happening one day. Because when I looked at it today it worked fine indeed.
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Leah Ju Microsoft Employee on at

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Can't see e-mail text field when sending e-mail from timeline WO

Hi Robin Vereijken ,

Tests fine in my environment.

Have you tried to switch to other email forms to test?

My version：

If you're wondering if it's a bug, I suggest you follow the steps below to create a ticket for the Microsoft Support team for further assistance.
Get Help + Support - Dynamics | Microsoft Docs