Mailbox test and activation

(0) Share

Report

Posted on by Community Member

Hello,

Inside a user mailbox window, after approving an email address I click on "Test and activate the Mailbox". After some seconds, the "configuration tests result" tab says "Fail" for all tests, and the mailbox is deactivated.

The problem is that the "Alerts" tab is empty, so I don't know why the tests did not succeed.

Thanks a lot for any feedback.

*This post is locked for comments

I have the same question (0)

All responses (5)

Answers (0)

Joe Griffin 1,254 on at

Like (0)

Report

Hi Agostino,

Is it CRM online or on-premise that this problem is happening on? Also, are you using server side sync or email router to link your mailboxes to CRM?

Regards

Joe

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

Hi Joe,

It is CRM online 2016, and I am using server side sync.

Thank you

Was this reply helpful? Yes No
Joe Griffin 1,254 on at

Like (0)

Report

Hi Agostino,

The user mailbox in question, have you assigned them an out of the box security role or one that you have created yourself? To rule out a potential permission issue, you should try 'Test and Activate' on a mailbox that has System Administrator privilege (or temporarily assign this security role to the affected user) and see if that works successfully or not. If you have already tried this or if this does not work, please report back to let us know.

Thanks

Joe

Was this reply helpful? Yes No
Suggested answer

PS 23,577 on at

Like (0)

Report

When using CRM Online, 'Test & Enable mailbox' must be done via O365 Global Admin. Try if it works!

Was this reply helpful? Yes No
Suggested answer

Community Member on at

Like (0)

Report

Hi,

As Prashant suggested in online crm mail box approval of primary mail id and testing should be done in o365 global admin id

Was this reply helpful? Yes No