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Customer experience | Sales, Customer Insights,...
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User teams in Dynamics 365 for sales

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Having never set these up before, I created a user team with two sales people.  I gave the team the same security roles that the salespeople have.  But the second salesperson cannot see any of the records from the owner.  Do I have to share all accounts, contacts, leads, opportunities from the first salesperson so the second salesperson can see the same records?

If I have to share the records, how going forward are any new records created shared with both salepeople?

The Microsoft documentation does not outline this process or the sharing of records.  I thought when you created a team then both the salespeople would see all records from the owner records.

Thanks in advance...

Debbie

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  • Verified answer
    LuHao Profile Picture
    40,890 on at
    RE: User teams in Dynamics 365 for sales

    Hi Debbie,

    Whether User B can access User A's record depends on the Read permission level of entity in User B's security roles.

    • If it is User level, then User B cannot access User A's record.
    • If user A and user B are in the same business unit, and the Read permission level is the Business Unit, then User B can access User A's record.

    0601.pastedimage1612165456093v1.png

    In addition, if the owner of a record is a team instead of a user, then User A and User B can access this record.

    So the simplest solution is to change the Owner of the record to the team. (Assign the record to the team)

  • Community Member Profile Picture
    on at
    RE: User teams in Dynamics 365 for sales

    Hi Hao, thank you!  The client only wants the sales people to read and write their own accounts.  So I had to ensure that they could only see the accounts from rep A not organization level.   This worked perfectly when I assigned the security roles to to the team and then assigned all the accounts to the team.  The Microsoft documentation is very vague for this requirement.  Thank you so much!

    Debbie

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