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Dynamics 365 Community / Forums / Microsoft Dynamics RMS (Archived) / POS register not proce...
Microsoft Dynamics RMS (Archived)

POS register not processing credit cards

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Posted on by Ken Bentsen 175

Recently our #2 register stopped processing CC's.  Computer connects to internet and to database which is in #1 register.  Everthing else works  fine but get "connection error" when we swipe a card.   Have checked all settings and everything matches #1 register which is working fine.  I have unstalled Norton, which did nothing to help.  Need both working due to trade show coming up soon.  Any ideas would be gladly taken.

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  • mcons Profile Picture
    mcons 390 on at
    RE: POS register not processing credit cards

    This is a very old thread, but just happened to one of my older customers today.  Changing the URLS worked perfectly.   Thanks for taking the time to post this when you did!

  • Suggested answer
    Ken Bentsen Profile Picture
    Ken Bentsen 175 on at
    Re: POS register not processing credit cards

    Just wanted to let all know what the problem was.  After paying my "reseller" some awful big bucks, we determined that one of the settings in #2 computer had reset  back to "#1".  I am still not sure which setting it was since my reseller went in and found it, and how it ever was reset to #1.  It abviously was causing a conflict and giving my #2 computer an identity crisis.  All seems to be working fine now.

  • Verified answer
    Jeff @ Check Point Software Profile Picture
    Jeff @ Check Point ... 13,382 on at
    Re: POS register not processing credit cards

    I would uninstall Norton and install Microsoft Security Essentials and try it. If no work, turn off the Windows Firewall, If no work, whack and re-load (that is a technical term!)

    Why isn't your reseller involved in this.  Shouldn't take more than 45 minutes to fix or determine what's wrong.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    Re: POS register not processing credit cards

    This may be a little late but it sounds like a local network connection issue and not an IE porblem.

    I believe,both registers are using the same EDC file the server register, unless you are running in Offline mode.

  • Ken Bentsen Profile Picture
    Ken Bentsen 175 on at
    Re: POS register not processing credit cards

    Here we are at the trade show, and YES Jeff, I have hit the reset in IE's settings.  I am getting very confident that Norton has screwed the settings up somewhere.  We were able to process  CC's on the one register with no problem.  I can't say enough about our Verizon MiFi.  It worked lightning fast.  Problem today was:  after messing with Norton settings again, we were unable to batch at the end of the day ("connection error").  Batched yesterday just fine.  Beginning to sound like the same old story.  I hope to just be able to get through this show in one piece and get home.

  • Jeff @ Check Point Software Profile Picture
    Jeff @ Check Point ... 13,382 on at
    Re: POS register not processing credit cards

    If you are on the same netwirk, I doubt this is the problem.

    Don't see where you took my advice to reset IE's settings.

    Control Panel | Internet Options | Advancd tab | Reset button

  • Ken Bentsen Profile Picture
    Ken Bentsen 175 on at
    Re: POS register not processing credit cards

    I have changed the credit and debit gateway URL on both computers (works fine on pos#1).   I do get "default connected"  from both computers when use IE.  Still get "connection error" when I try to process on POS#2.  When I try to ping form any other computer to the POS#1 (database computer), I get "request timed out".  No problem pingging out from POS#1 to any other computer.  That leaves me with the part of  last post about enableing port 443 and 5003.  I am just not that familiar with port connections to know what I am doing there.

  • Suggested answer
    Solo Profile Picture
    Solo 75 on at
    Re: POS register not processing credit cards

    "I have hit the "restore defaults" button" = ssl.pgs.wcom.net/scripts/gateway.dll?tranact

    That means you are using Vital/TSYS, but running on older version of RMS with old Vital URLs.

    Here are the current settings for Vital/TSYS as recommended by MS Dynamics.

    Batch Size: 100 (this is default but you can change this number based on your personal preference, but please make sure that the number matches on all terminals)
    Credit Gateway URL: ssl1.tsysacquiring.net/scripts/gateway.dll?transact
    Debit Gateway URL: ssl2.vitalps.net
    Debit Gateway Port: 5003
    This setting is found in Store Operations Administrator under File | Configuration | EDC | Advanced | Advanced.
    You may also want to verify that under Internet Options that the following settings are enabled.
    In Internet Explorer | Tools | Internet Options | Advanced Tab | Security
    Use SSL 2.0
    Use SSL 3.0
    Use TLS 1.0
    If you are using a Firewall you will want to make sure that the following two ports are enabled for incoming and outgoing traffic.
    Port 443 and Port 5003

    You can test the gateway connection on each PC by visting this URL in IE:

    https://ssl1.tsysacquiring.net/scripts/gateway.dll

    Does the site respond with "Default connected"?
    If yes, EDC should work fine in POS.
    If not, you need to reset your browser settings in IE (Options, Advanced, Restore advanced settings) and try URL again.
    If not and Advanced Settings in IE have been restored, configure the firewall for Port 5003.

    You can also perform same test with old URL:

    https://ssl.pgs.wcom.net/scripts/gateway.dll

    Until "Default connected" appears for the URL defined, you will continue to experience the connection error in POS.

    IMPORTANT: PC's system clock must be correct or you will experience same connection problem (verify date & year, not just time).

  • Ken Bentsen Profile Picture
    Ken Bentsen 175 on at
    Re: POS register not processing credit cards

    I think that we may be on the right track this time.  When trying to ping from one computer to another I found that #1 data base computer will not ping with #2 nor will office computer connect with #1.  Office computer and #2 ping just fine.  This leads me to believe the problem is with the data base computer which allows #2 to process CC's.  Does this make any sense at all????  I did try to ping the EDC gatway and recieved only the 4 time outs.  To get anywhere I had to shorten it to ssl.pgs.wcom.net.  Am I on the right track?

  • Jeff @ Check Point Software Profile Picture
    Jeff @ Check Point ... 13,382 on at
    Re: POS register not processing credit cards

    Can you ping the ssl.pgs.wcom.net on that machine? I get 4 timeouts as one should, but it does return an IP address.  When I ping the other new address, I get a different IP address. You may have to reset you Internet Explorer setting back to default.

    FWIW, when you use the built-in EDC gateway, you always go through TSYS even though you may not process with them.  Otherwise you need a 3rd party add-on to get around TSYS or a processor who has modified their settings to accept RMS transactions.

    While TSYS has not changed over completely, you will eventually need to change the setting to what I mentioned in a previous posting and it will happen just like your issue, one day it works and the next it doesn't.  If you didn't try it before, humor me and try it.

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