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Hello, I setup approval work flow for sales orders, invoices and credit memos for a client
the emails for approuver are sent correctly in other companies ; except one company for which approver never received emails
I check in this company :
This is really wired as i have only issue within this company
I don't know if sth else i need to check ; but these are everything i have in mind
thank you very much for your kind help
I understood that no entries were created.
This seems to be an SMPT setup issue then.
hello Alfredo, thank you
but there do exist Request for approval for both sender and approver and approver setup are exact the same in other company.
i do find lots of failed entries on page Email outbox (8888) with error message 'Impossible to identify identification on server smtp.office365.com'. I'm wandering if this is the issue
This does not seem a notification issue. If no approval entries are created it means that the approval process does not start at all.
Check the line above to see the approver policy. You might have a direct approver when you need an approval limit or vice-versa.
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André Arnaud de Cal...
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