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Emails not sent to approvers

Posted on by 40

Hello, I setup approval work flow for sales orders, invoices and credit memos for a client 

the emails for approuver are sent correctly in other companies ; except one company for which approver never received emails 

I check in this company :

  • -No entry created for notification entries and no record on Emails sent  
  • - Workflows events, response & filters => same as other companies 
  • - Workflow user setup : approver's email is correct and hiérarchie is good  => I run the approval user setup test which is ok & compare with other companies which is same 
  • - email account : i receive the test email which proof SMTP account is correct => i delete and create again the account to make but still not work 
  • Jobque with CU1509 to dispatch notifications
  • below is the screen shot for sales invoice wf  - Response when Conditions are met  

Approval-WF.png

This is really wired as i have only issue within this company 

I don't know if sth else i need to check ; but these are everything i have in mind

thank you very much for your kind help 

Categories:
  • Alfredo_Iorio Profile Picture
    Alfredo_Iorio 1,260 on at
    RE: Emails not sent to approvers

    I understood that no entries were created.

    This seems to be an SMPT setup issue then.

  • lj1108 Profile Picture
    lj1108 40 on at
    RE: Emails not sent to approvers

    hello Alfredo, thank you

    but there do exist Request for approval for both sender and approver and approver setup are exact the same in other company.

    i do find lots of failed entries on page Email outbox (8888) with error message 'Impossible to identify identification on server smtp.office365.com'. I'm wandering if this is the issue

  • Suggested answer
    Alfredo_Iorio Profile Picture
    Alfredo_Iorio 1,260 on at
    RE: Emails not sent to approvers

    This does not seem a notification issue. If no approval entries are created it means that the approval process does not start at all.

    Check the line above to see the approver policy. You might have a direct approver when you need an approval limit or vice-versa.

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