Ship to Addresses on Returns different then Invoices

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Posted on by Katie Pieczynski

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I have noticed that when we enter a return document from an invoice that had a drop ship, the ship to address on the return document does not match the original ship to address, it seems to be pulling in a random customer.

For example:

INV082279 had a drop ship address going to Don Gard in Texas

I created a return off of that invoice, but the "ship to" address is

S. Robin in NJ.

Can someone tell me how to fix this? It is only on drop ships.

Thank you

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Hi Katie,

Were you able to find out how to correct this issue? I have a similar issue where it defaults to the warehouse the return is shipping to. This causes tax adjustments and incorrect sales reporting. Thanks for any help you can provide.

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