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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Only items in the defa...
Microsoft Dynamics CRM (Archived)

Only items in the default Microsoft Outlook store can be promoted to Microsoft Dynamics CRM

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Posted on by Community Member Microsoft Employee

Hi Team

I am in MS Dynamics 2015.

I am using multiple Groupmailboxes .I am able to track email and convert them to cases from all Groupmailboxes.

I am facing above issue with one GroupMailbox.

Please help

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Only items in the default Microsoft Outlook store can be promoted to Microsoft Dynamics CRM

    1) Is the mailbox configured as primary in the outlook?

    2) Are you trying to track the emails from archived folder?

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