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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Only items in the defa...
Microsoft Dynamics CRM (Archived)

Only items in the default Microsoft Outlook store can be promoted to Microsoft Dynamics CRM

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Posted on by Community Member

Hi Team

I am in MS Dynamics 2015.

I am using multiple Groupmailboxes .I am able to track email and convert them to cases from all Groupmailboxes.

I am facing above issue with one GroupMailbox.

Please help

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  • Community Member Profile Picture
    Community Member on at

    1) Is the mailbox configured as primary in the outlook?

    2) Are you trying to track the emails from archived folder?

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