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Customer experience | Sales, Customer Insights,...
Suggested Answer

I can't receive marketing emails in my company's email address

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Posted on by

I have a segment considering other workers of my company as members.

To make sure if they are going to receive the information, I created a segment with my personal email address and my own business email address.


The delivery process is working properly with my personal email address but, I can't receive the email in my company's email address. I tried with the "Test send" option and also creating a customer journey but the result is the same.


*I also checked with the my colleague email address and we get the same result.

Is there something that we can do to solve this?

I have the same question (0)
  • cloflyMao Profile Picture
    25,210 on at

    Hi Sebastian,

    Have you checked whether email is blocked from your company email address?

    pastedimage1594862275192v1.png

    Also. please check whether email was moved to spam/junk folder in your company mailbox.

    (Is your company email address Outlook?)

    Regards,

    Clofly

  • Community Member Profile Picture
    on at

    Hi Clofly, thank you for your help:

    The email was not blocked:

    pastedimage1594932816864v1.png

    Yes, is an outlook email address and there are no emails in my spam/junk folder

    Regards,

    Sebastián.

  • cloflyMao Profile Picture
    25,210 on at

    Hi Sebastián,

    The issue you encountered has been reported by other user in forum, it was about a bug in MS Exchange Spam filter.

    You could refer to last reply from Thomas in thread below:

    https://community.dynamics.com/365/marketing/f/dynamics-365-for-marketing-forum/394260/create-spn-records

    Please contact to MS support by opening a support ticket to fix the issue from server-side.

    https://admin.dynamics.com/?referer=mbssupport

    Regards,

    Clofly

  • Suggested answer
    Petit Hibou Profile Picture
    on at

    Hi Sebastian,

    one more reason could be that consent level for contacts with work emails is not sufficient for sending marketing emails

    this doesn't look highly probable but could still be the reason of not getting emails

    BR

    Elena

  • cloflyMao Profile Picture
    25,210 on at

    Hi Sebastián,

    Could it work for you?

    Regards,

    Clofly

    If you had found any answer helped, please kindly mark as verified to close the thread, it would be really appreciated.

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