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I can't receive marketing emails in my company's email address

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Posted on by Community Member Microsoft Employee

I have a segment considering other workers of my company as members.

To make sure if they are going to receive the information, I created a segment with my personal email address and my own business email address.

The delivery process is working properly with my personal email address but, I can't receive the email in my company's email address. I tried with the "Test send" option and also creating a customer journey but the result is the same.

*I also checked with the my colleague email address and we get the same result.

Is there something that we can do to solve this?

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cloflyMao 25,198 on at

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RE: I can't receive marketing emails in my company's email address

Hi Sebastián,

Could it work for you?

Regards,

Clofly

If you had found any answer helped, please kindly mark as verified to close the thread, it would be really appreciated.
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Petit Hibou on at

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RE: I can't receive marketing emails in my company's email address

Hi Sebastian,

one more reason could be that consent level for contacts with work emails is not sufficient for sending marketing emails

this doesn't look highly probable but could still be the reason of not getting emails

BR

Elena
cloflyMao 25,198 on at

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RE: I can't receive marketing emails in my company's email address

Hi Sebastián,

The issue you encountered has been reported by other user in forum, it was about a bug in MS Exchange Spam filter.

You could refer to last reply from Thomas in thread below:

https://community.dynamics.com/365/marketing/f/dynamics-365-for-marketing-forum/394260/create-spn-records

Please contact to MS support by opening a support ticket to fix the issue from server-side.

https://admin.dynamics.com/?referer=mbssupport

Regards,

Clofly
Community Member Microsoft Employee on at

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RE: I can't receive marketing emails in my company's email address

Hi Clofly, thank you for your help:

The email was not blocked:

Yes, is an outlook email address and there are no emails in my spam/junk folder

Regards,

Sebastián.
cloflyMao 25,198 on at

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RE: I can't receive marketing emails in my company's email address

Hi Sebastian,

Have you checked whether email is blocked from your company email address?

Also. please check whether email was moved to spam/junk folder in your company mailbox.

(Is your company email address Outlook?)

Regards,

Clofly