Hi Francois,
We can create a custom entity to store the deleted queue item information.
I create a new entity called "Queue item audit".
Here you need the values of two fields, one is which queue it was for, another is which kind of entity it was for. So I will create two fields to correspond to the two fields you need.
1. which queue it was for
New a lookup field of lookup type, select entity to Queue.
2. which kind of entity it was for
New a field of Option Set type, add some options. Here I just add 3 options.
The name of the original field of Queue Item entity is objecttypecode, you could refer to this field to make the options of the custom entity's field.
3. Then go to Settings > Processes to new a worklfow, select Queue Item entity, uncheck Run this workflow in the background.
Then set the workflow as follow.
Each type option is a conditional branch that creates one conditional branch each for all types, and the action of each branch is to create a custom entity record with the same type as the conditional branch.
Activate the workflow.
In this way, when the queue item is deleted, a corresponding custom entity record will be created and its information will be stored.
