At least one recipient does not have an email address or is marked as "Do Not Allow" email.

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Posted on by Community Member Microsoft Employee

Hi everyone,

Firstly, I apologize for my inadequate English. I get such an error while trying to send a contacta mail to crm 2013:

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I'm sure the contact's email addresses is right and email permission allowed are correct.

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(My CRM's language is turkish) Izin Verdi= Allow

What should I check, thanks in advance for your support.

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Community Member Microsoft Employee on at

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RE: At least one recipient does not have an email address or is marked as "Do Not Allow" email.

I get successful results when I try to send the same mail again 10-15 times.
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Arpit Shrivastava 7,518 User Group Leader on at

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RE: At least one recipient does not have an email address or is marked as "Do Not Allow" email.

Hi

Please make sure-

You are not having duplicate contacts of this email address.

Using 'Primary Email Address' (emailaddress) field to store contact's email address.

Hope it helps.

-Arpit
Community Member Microsoft Employee on at

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RE: At least one recipient does not have an email address or is marked as "Do Not Allow" email.

Aric, system is auto-adding ";" ,and contact has only one mail adress.
Community Member Microsoft Employee on at

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RE: At least one recipient does not have an email address or is marked as "Do Not Allow" email.

Andy Hi,

crmacademi has a valid email.
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Aric Levin 30,188 on at

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RE: At least one recipient does not have an email address or is marked as "Do Not Allow" email.

It seems like your email address has a semicolon ( ; )at the end in the email field. Remove the semicolon.

This is most likely why you are getting the error.

Hope this helps.
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Community Member Microsoft Employee on at

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RE: At least one recipient does not have an email address or is marked as "Do Not Allow" email.

Also a common one here if you are sending from a service account is that you don't have an email address on the user account (CRM Academi)
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gdas 50,089 on at

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RE: At least one recipient does not have an email address or is marked as "Do Not Allow" email.

Hi Timur,

Make sure you have all the contact primary email address. In addition in contact preference section you should allow email.

Hope this helps.