Dynamics Community Forum Thread Details

Dynamically pass URL and parameters for USD Step

Hi,

I want to pass parameters and open a URL dynamically inside Unified Service Desk.

For Example:

I am on step 1 which opens a case page, now I have a drop down of complaint type which has different values such as 0,1 and 3.

On selection of each value, the next USD step would be decided. For instance,

if Complaint type is 0 then Google.com would open and it would take parameters first name and last name from case page.
If Complaint type is 1 then www.yahoo.com would open and it would take email id as a parameter from case page
If Complaint type is 2 then www.hotmail.com would open and it would take mobile number as a parameter from case page.

which means i need to keep both url and parameters and also the number of parameters dynamic and it should also be highly configurable.

Any suggestions or any out of box USD feature that supports it.

I am using USD 4.1 and CRM 8.2

TIA

Hi Faran Saleem,

You should be able to achieve this either using http://event or http://uii protoco from javascript using window.open() function.

Here is an example almost exactly what you want from USD's famous blogger Neil Parkhurst.

https://neilparkhurst.com/2016/06/19/usd-call-events-from-javascript/

Microsoft Documentation about this protocol is here https://docs.microsoft.com/en-us/dynamics365/unified-service-desk/create-user-defined-event?view=dynamics-usd-4.1

You should also be able achieve this via http://uii as well, but above is much preferred way of doing things.

var actionName = "Navigate";
var applicationName = "XXXXXXXXX";// replace with name of your hosted control where you want to open the url.
vat data = "url=https://google.com" ; // web page you want to navigate to..

var actionCallData = "action=" + actionName + " " + "%0D%0A";
actionCallData += "application=" + applicationName + " " + "%0D%0A";
actionCallData += "data=" + data;
window.open("http://uii/CRM Global Manager/CallDoAction?" + actionCallData);

Let me know if you have any challenge implementing it.

Regards,

Praveen T

D365 Customizations Support Engineer

Microsoft Corporation

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