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Small and medium business | Business Central, N...
Suggested Answer

Trouble with Company Logo on custom report layouts for 'Order Confirmation' and 'Sales Quotes'

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Posted on by 12

Greetings,

I’m experimenting with Business Central (DE Version 24.5) and have created a custom environment with personalized report layouts, including:

  • Sales - Quote (1304)
  • Sales - Confirmation (1305)
  • Sales - Invoice (1306)
  • Purchase - Order (1322)

I set the company logo under "Company Information," and the custom layouts are copies of the standard formats with minor design adjustments (no logic was changed). I also verified that the settings specify these custom layouts as the active reports.

The issue: The company logo does not appear in the custom reports for 'Order Confirmation' and 'Sales Quote'.

To troubleshoot, I tried generating these reports using the standard layouts provided by Business Central and encountered the same issue for these specific reports.

Notably, these reports work correctly in the same sandbox environment, but selecting a different company-- the Microsoft provided "CRONUS" example company. Therefore I suspect the issue may be tied to the specific company settings.

I have a theory that each "company" can define its own rules for what a report can or should include, which might result in certain fields not being populated under specific conditions. This might explain why the logo and some fields aren’t appearing in certain cases. Can someone point me to specific setting/configuration item that is relevant here?

Thanks in advance!

I have the same question (0)
  • Suggested answer
    Gerardo Rentería García Profile Picture
    25,213 Most Valuable Professional on at
    Hi
    Please could you verify that calcfields is being used to obtain the value of the image and then display it.
    Best
    GR
  • Suggested answer
    Suresh Kulla Profile Picture
    50,243 Super User 2025 Season 2 on at
    On Sales & Receivables Setup there is a configuration to set Logo Position on the Document, please make sure you have set that value to show it. 
     
    Thanks
    Suresh
  • Suggested answer
    Khushbu Rajvi. Profile Picture
    20,363 Super User 2025 Season 2 on at
  • Suggested answer
    Valentin Castravet Profile Picture
    31,340 Super User 2025 Season 2 on at
    You need to check the set up in the following Page/Field:
     
     
  • TB-11111121-0 Profile Picture
    12 on at
    Greetings again,

    thank you all for the replies!

    your replies actually helped me understanding BC a bit better, yet the options in 'Sales & Receivables' were already configurated the right way. 'Logo Position on Documents' was already set on 'Right'
     
    the company logo will not be shown for the regular template, businesscentral is providing:
     
    any other options I could check?
  • Suggested answer
    Valentin Castravet Profile Picture
    31,340 Super User 2025 Season 2 on at
    Try printing the standard reports with the standard layouts first. If the logo prints correctly, then the issue is with the custom layouts. If the logo doesn’t print, then there may be an issue with the setup.
     
  • Suggested answer
    Khushbu Rajvi. Profile Picture
    20,363 Super User 2025 Season 2 on at
    Have you tried to run standard reports with the standard layouts?
  • TB-11111121-0 Profile Picture
    12 on at
    Just to answer to the suggestions made by others:
    - I tested standard vs. custom layouts: this does not make a difference
    - I tested the _same_ layout on a CRONUS company and then on my custom company: it works on CRONUS but not on my custom company
    - I created another 2 companies (from scratch) in a different environment: same behavior: CRONUS works, additional company does not.
     
    Do you have any further ideas? After the test I think it is clearly proven that a setting in the company must be changed to make this work.
  • Suggested answer
    Valentin Castravet Profile Picture
    31,340 Super User 2025 Season 2 on at
    The only options I know are in the company information to upload a logo and then in the sales & receivables setup page to select the logo position. Another thing you can try - when printing the report, instead of selecting print or preview select 'Send to' and then select 'Microsoft Excel Document (data only).' Open the excel file and take a look at the CompanyInfoPicture field. Do you see a value in there or does it show as 'NULL'   
     
     
     You can also try uploading your logo as a different file type. Is your logo jpg or something else? Maybe it doesn't like the file type you're using. 
     
     
  • TB-11111121-0 Profile Picture
    12 on at
    @Valentin Castravet

    thank you for your response! After extracting the report into excel, I actually get 'NULL' for CompanyPicture.


    The file type is jpg / png (tested with both) + this was also tested with the original picture from 'CRONUS' and it didn't work.

    Do you know a solution to this problem? Are there setting where i can change this?

    Thank you a lot and best regards,

    Tizian

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