contract did not attach to a service call

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Posted on by Rscroggins

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We have a Service Call that is suppose to have a contract attached to it and I was wondering if there is a way to get gp to show that there is a contract. I know I could go into the database and force it but I am hesitant.

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Almas Mahfooz 11,003 User Group Leader on at

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RE: contract did not attach to a service call

As per help files,

Service call to contract linking

When Contract Administration is integrated with Service Call Management, you can manage the number of service calls as customer requests. If a contract exists when an item is entered on a service call, the contract number and the contract type is displayed on the service call automatically.

Contract information, such as the Priority and Service Type, will be shown in the appropriate fields on the service call record.