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215So I have recently added the email functionality to my CRM. I am running into some issues with it attaching the emails to multiple items within the system. I think I know why, but I am unsure how to fix the issue.
The tables I am using is Contacts for people and Services for records that we are working. I added an email column which allowed the Activity table to send an email.
I am guessing this is maybe where I went wrong, but I am unsure.
So what is happening is I have a POC field that is a lookup to the contact table that auto-fills the email column in the Service table. Through some JS the To field is removed and the POC is filled in on a new Email.
I am using the CRM:###### in Email tracking but it still attaches it to additional contacts and/or services that were not originally in there resulting in additional people receiving replies that they shouldn't be a part of.
First off I am wondering if I have anything incorrect in the above image for my need? If all is good then what is the cause of the issue and how to go about resolving it?
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